Warranty Policy
At Yzautolights, we are committed to providing high-quality automotive lighting products. To ensure you are confident with every purchase, we offer a comprehensive 12-month warranty for all eligible products, ensuring you receive worry-free after-sales support.
Warranty Information
| Covered by Warranty | Exclusions from Warranty |
|---|---|
| Manufacturing Defects: Issues caused by material or workmanship defects | Installation Errors: Damage due to improper installation, unauthorized modifications, or incorrect wiring |
| Design Defects: Issues due to design flaws | Normal Wear and Tear: Expected degradation over time that does not affect product functionality |
| Faulty Components: We will replace or repair any faulty parts at no cost | Damage due to Misuse, Accidents, or Modifications: Damage caused by misuse, accidents, or modifications |
| Condensation and Moisture under normal usage (non-modified) | Water Damage from Extreme Off-Road Use or Submersion |
| Damage to Connectors due to Grease Application |
Warranty Terms
- Warranty Period: 12 months from the original purchase date.
- Eligibility: Only valid for the original purchaser who bought the product directly from Yzautolights or an authorized seller.
- Warranty Coverage: Yzautolights will repair or replace products covered by the warranty at no charge. Products purchased from unauthorized sellers or marketplaces are not eligible for warranty.
How to Claim Warranty
- Contact Support: Email us at Yzautolights@gmail.com with your order number and a brief description of the issue.
- Submit Evidence: Attach clear photos or videos of the issue to expedite processing.
- Review and Response: Our team will review your claim within 48 hours and provide further instructions. If more information is needed, we will notify you promptly.
Warranty Resolution Options
| Issue Type | Resolution |
|---|---|
| Irreparable Faults | Free Replacement: If the issue cannot be fixed, we will send a new product at no cost. |
| Repairable Faults | Free Repair Service: We will provide quick, reliable repair service at no cost. |
| No Replacement or Repair | Refund or Store Credit: If replacement or repair is not possible, we will issue a fair refund or store credit. |
Special Cases and Bulk Orders: For bulk orders, fleet purchases, or special situations, we offer customized warranty solutions. Please contact Yzautolights@gmail.com for personalized support.
Additional Warranty Terms
| Term | Details |
|---|---|
| Warranty Period | 12 months from the original purchase date |
| Non-transferable | Warranty is only valid for the original purchaser and is non-transferable |
| Shipping Responsibility | If the issue is covered by warranty, Yzautolights will cover the shipping costs for replacement or repair; otherwise, the customer is responsible for shipping costs. |
Our Commitment
At Yzautolights, we are dedicated to providing high-quality products and excellent customer support. From the moment you place your order to the entire lifecycle of the product, we are here to assist you.
Contact Us:
Email: Yzautolights@gmail.com
