Shipping Policy
Our goal is to provide you with the best shipping options, no matter where you are. We ship to customers worldwide every day and strive to offer you the highest level of service. We are committed to ensuring that your order reaches you in a timely and efficient manner, with tracking updates available throughout the process. Whether you're in the United States, Europe, or beyond, we work with trusted couriers to ensure a smooth delivery experience.
Order Processing Time
- Processing Time: Orders will be processed within 1-2 business days after payment, excluding weekends and holidays.
- Delay Notification: If there are any significant delays, we will notify you via email in a timely manner.
Shipping Coverage & Costs
| Region | Free Shipping Countries | Unavailable Areas | Extra Fees & Delivery Time |
|---|---|---|---|
| North America | USA (excluding Alaska, Hawaii, Puerto Rico, and Guam), Canada | US Territories, P.O. Boxes, APO/FPO Addresses | Other North American regions - Contact Support |
| Europe | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom | - | Other European regions - Contact Support |
| Oceania | Australia | - | Other regions - Contact Support |
Shipping Information
We use reputable courier services such as UPS, DHL, THPHR, and EMS. All items are tracked to ensure your peace of mind. Most standard shipments are dispatched from local warehouses in the following regions:
- United States, Canada, Australia, United Kingdom, Germany, France, and other regions.
Delivery Time
| Warehouse Location | Estimated Delivery Time |
|---|---|
| USA | 3-7 Business Days |
| Canada | 3-7 Business Days |
| Australia | 3-7 Business Days |
| UK | 2-7 Business Days |
| Germany | 2-7 Business Days |
| France | 2-7 Business Days |
| China (If Local Stock is Insufficient) | 9-15 Business Days (Extra Fees May Apply) |
Total delivery time: 3–6 business days.
Important Notes
- If local stock is insufficient, some items will be shipped from our warehouse in China. For countries/regions where items are shipped from China, additional shipping fees may apply, and the delivery time may take 9-15 business days. Please be patient, and we will do our best to fulfill your order as quickly as possible.
- Unforeseen circumstances such as natural disasters, holidays, and extreme weather may cause delivery delays.
Order Tracking
- Once your order is shipped, you will receive a tracking number and carrier details within 2-3 business days.
- If you need assistance, please contact our customer service or email us at Yzautolights@gmail.com.
Order Modifications & Cancellations
| Type | Action |
|---|---|
| Address Correction | Please notify us via email at Yzautolights@gmail.com within 24 hours. |
| Order Cancellation | Orders can be canceled free of charge on the same purchase day by emailing Yzautolights@gmail.com with the subject "Cancel". |
| Canceling Shipped Orders | Once shipped, orders can be returned according to our return policy (shipping fees apply). |
Return & Exchange Policy
| Situation | Shipping Cost Responsibility |
|---|---|
| Merchant Responsibility (Product Issues, Wrong Item Sent, etc.) | Merchant Covers Return & Reship Costs |
| Customer Responsibility (Change of Mind, Incorrect Order, etc.) | Customer Covers Return/Exchange Shipping Fees |
| Lost After Delivery | No Compensation, but Assistance Provided to Locate the Item |
International Shipping & Customs Fees
- International customers may be required to pay customs duties or taxes according to their country’s regulations.
- Please check with your local customs office before purchasing.
Sales Tax
- We do not charge sales tax separately.
If you have any questions, please feel free to contact our customer support team, and we will be happy to assist you!
