Return&Refund Policy
Welcome to YzAutolights! We strive to provide a worry-free shopping experience. If you're not 100% satisfied with your purchase, our return and refund policy ensures a transparent and smooth process.
Order Processing & Cancellation
|
Order Processing Time |
Cancellation Policy |
|---|---|
|
Orders are processed within 24 hours. |
Cancellation is only available before shipment on the same day. |
|
Orders ship quickly once processed. |
After shipment, follow the return policy (shipping fees apply). |
Return Timeframe
| Return Period | Description |
|---|---|
| 14 days from delivery date | Returns after 14 days will not be accepted. |
Return Eligibility
Customers may request a return within 14 days from the date of receipt. Late requests will not be accepted.
| Condition | Refund | Return Shipping | Notes |
|---|---|---|---|
| Defective or damaged items (reported within 2 days) | ✓ Full refund | Covered by YzAutolights | Photo/video proof required |
| Received wrong item | ✓ Full refund | Covered by YzAutolights | Photo/video proof required |
| Non-quality issue return (personal reasons) | ✓ Refund (excluding shipping) | Covered by customer | Item must be unused & in original condition |
| Order canceled after shipping | ✓ Refund (excluding shipping) | Covered by customer | Follow the standard return process |
Return & Refund Eligibility
| Scenario | Eligibility |
|---|---|
| Undamaged product within 14 days | Eligible for a full refund (shipping fees apply if it's a personal reason). |
| Damaged or incorrect product | Full refund or replacement; shipping fees covered by us. |
Return Shipping Fees
| Scenario | Who Pays the Shipping Fee? |
|---|---|
| Customer changes mind or orders the wrong item | Customer bears the shipping fee. |
| Product is defective or incorrect | YzAutolights covers the shipping fee. |
Return Process
- Contact our support team at YzAutolights@gmail.com with your order number and reason for return.
- Our team will provide the correct return address within 24 hours.
- Ship the item back using the designated shipping method and provide the tracking number.
Important: Do not return items to the sender's address on the packaging. Always use the return address provided by our support team.
Restocking / Handling Fees
| Scenario | Fee Details |
|---|---|
| Returned product with scratches or damage affecting resale value | 20% of the refund is deducted as depreciation. |
| Return/exchange label fee (customer's reason) | $10 label fee. |
Damaged Items
| Scenario | Solution |
|---|---|
| Damage during shipping | Free replacement or full refund. |
| Damage caused by misuse or incorrect installation | Not covered under warranty. |
Missing Items
| Scenario | Solution |
|---|---|
| Missing parts upon delivery | We will send the missing parts for free. |
Lost or Stolen Packages
| Scenario | Details |
|---|---|
| Lost during transit | We will assist in filing a claim with the courier. |
| Marked "Delivered" but lost afterward | You must report it directly to the courier. |
Refund Timeframe
| Stage | Processing Time |
|---|---|
| Refund initiation upon item arrival | 2-5 business days |
| Refund arrival to the original payment method | 5-7 business days |
Exchange Policy & Process
| Scenario | Details |
|---|---|
| Product is unused or uninstalled | Eligible for exchange. |
| Defective or damaged upon arrival | Must report within 2 days. |
| Received the wrong product | Free exchange. |
Exchange Process
- Contact YzAutolights@gmail.com with order details.
- Receive a Return Merchandise Authorization (RMA) number and instructions.
- Return the original item in its original condition.
- Receive the replacement or price adjustment if needed.
Note: Exchange due to customer reasons requires a $10 label fee. Processing may take up to 90 days if the product is out of stock.
Need Help?
For any questions regarding returns, refunds, or exchanges, please contact us at YzAutolights@gmail.com. We're here to help!
