Welcome to YZAutoLights! We understand that every order matters to you, which is why we’ve established a clear and fair return policy to ensure peace of mind throughout your shopping experience.
Order Processing & Cancellation
- Processing Time: Orders are processed within 24 hours.
-
Cancellation:
- Cancellations are allowed before shipment on the same day the order is placed.
- Orders that have already shipped cannot be canceled. In such cases, customers must follow the return procedure, and shipping costs will apply.
Return Timeframe
Customers may request a return within 14 days of delivery. Returns requested after 14 days will not be accepted.
Return Eligibility & Conditions
| Condition | Refund | Return Shipping | Notes |
|---|---|---|---|
| Defective or damaged items (reported within 2 days) | Full refund | Paid by YZAutoLights | Requires photo/video proof |
| Wrong item received | Full refund | Paid by YZAutoLights | Requires photo/video proof |
| Customer reasons (e.g., changed mind) | Refund (excluding shipping) | Paid by customer | Item must be unused and in original condition |
| Order cancellation after shipping | Refund (excluding shipping) | Paid by customer | Follow standard return procedure |
Return Process
- Contact our support team at YzAutolights@gmail.com with your order number and reason for return.
- We will provide the correct return address within 24 hours.
- Ship the item back using the designated shipping method and provide the tracking number.
Important: Do not return the item to the sender’s address on the package. Please use the return address provided by our support team.
Return Shipping Responsibility
| Return Reason | Shipping Fee Responsibility |
|---|---|
| Customer ordered incorrectly or changed mind | Customer |
| Defective or incorrect item | YZAutoLights |
Restocking & Handling Fees
| Return Type | Fee Details |
|---|---|
| Returned item with scratches or damage affecting resale value | 20% deduction from refund |
| Customer-requested return/exchange label provided by us | $10 label fee |
Damaged Items
| Issue Type | Resolution |
|---|---|
| Damaged during shipping | Full refund or replacement |
| Damage due to misuse or installation error | Not covered |
Missing Items
| Issue | Resolution |
|---|---|
| Missing components upon delivery | Missing items will be resent at no charge |
Lost or Stolen Packages
Lost during transit: We assist with courier claim
Marked as delivered but not received: Customer must contact courier directly
Refund Timeline
| Stage | Processing Time |
|---|---|
| Refund initiated after item is received | 2–5 business days |
| Refund reflects on original payment method | 5–7 business days |
Exchange Policy
| Eligibility Condition | Details |
|---|---|
| Unused and uninstalled product | Eligible for exchange |
| Defective or damaged upon delivery | Must be reported within 2 days |
| Incorrect item received | Eligible for free exchange |
Exchange Procedure:
- Email YzAutolights@gmail.com with your order number and reason.
- We will provide an RMA (Return Merchandise Authorization) and return instructions.
- Send the product back in its original condition.
- Upon receipt, we will send a replacement or issue a price adjustment if applicable.
Note: Customer-initiated exchanges are subject to a $10 label fee. Processing may take up to 90 days if the replacement item is out of stock.
Contact Information
For any inquiries regarding returns, refunds, or exchanges, please contact: YzAutolights@gmail.com.
